Moans about big companies

Is it me or are BT just so bad?
Yesterday I get a call from BT sales offering me £2 a month off my broadband subs, with the great news that this includes a load of stuff that they know I don't need. Like increased usage allowance, free wifi minutes etc etc. Surely they know that I don't use what I already have in my current package? And all I had to do to get this great deal was commit to a 12 month contract.
What really annoyed me though was that it was clear the caller had no record of my history with BT in front of them. If they had they would have seen record of a pretty bad complaint about service from them I made towards end of last year. This complaint did not end with me and BT kissing and making up and it is only a laziness on my part that I am still with them!
So please please please big companies, if you are going to phone me up, without me asking, take a bit of time to equip your people with some history of our relationship. If the caller had referenced my complaint, asked how things had been since and then talked about a deal where I commit time for a reduced cost I would have respected them so much more.

Starting Out

Here I am this Sunday morning, kids downstairs watching TV, wife out at a car boot sale trying to get rid of all that stuff you collect through life as a parent of babies.
So with the car full of battered plastic toys, old buggies, nappy bins, sterlizers etc she set off this morning. If all goes well we might be able to go to the pub for Sunday lunch. This is the first ever car boot sale the Spencer household has been involved in. I have always been a bit snobby about displaying my old stuff for others to pick through and offer pennies for, or just simply reject!
It was strangely sad sorting through the baby stuff for this sale. My youngest is about to start his school days and it really felt like we were leaving a chapter of life behind. Picking through boxes of toys, clothes and first books brought back memories of tiny infants, things that had been forgotten coming back to mind.
What I don't understand is how I can remember clearly events of many years ago, but the experiences and memories of my children when they were tiny seems so vague?